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Case study · Hospitality software

Bringing product discovery to hotel software

Previo builds the software that runs hotels: a property management system, the Alfred check-in app, the R+ booking engine and hotel websites. I joined as the company's first UX specialist.

Company
Previo
Role
Product Design Lead
Years
2021 – 2024
Team
3 designers, 8 product managers

The starting point

Four products, eight product managers and no UX practice. Design happened late, one screen at a time, and every product looked a little different.

What I did

Results

User needs got identified early and features were aligned with business goals before development started, not after.

“Ondra taught me and the team the importance of thorough preparation in the UX/UI phase before development begins.”
Roman KarnetProduct Manager, Previo